Dry off your game with a clean, soft cloth, and you should be back in front of the TV, controller in hand, in no time. Of course, this technique isn't foolproof, and extremely deep scratches may be unbeatable and force you to restart with another copy of the game.
You can also always pick up a specialized disc-cleaning tool or machine. There are numerous products out there on the market, but the truth is that if damp cloths and toothpaste didn't work for you, these products probably won't, either.
Sign up for our Newsletter! Mobile Newsletter banner close. Mobile Newsletter chat close. Mobile Newsletter chat dots. Mobile Newsletter chat avatar. Mobile Newsletter chat subscribe. Prev NEXT. Avoid drying with a dry cloth, as this can promote scratching.
Method 2. Get a non-bleaching toothpaste. Since toothpaste is slightly abrasive, you can use it to polish off light scratches on the surface of your disc. Make sure that it is not a whitening or bleaching toothpaste, as these contain chemicals that can damage the disc.
Avoid gel-based toothpastes. Put a small drop of toothpaste on the disc surface. You don't need much, a little smaller than a pea should be sufficient. Add a small amount of water. Just a drop or two should be enough, you want to be able to make a paste with the toothpaste, but not turn it too runny. Use your finger or a microfiber cloth to buff out scratches.
If you're using your finger, make sure that you've cleaned it first to remove excess oils. Apply gentle pressure and rub back and forth over the scratch to polish it out. Rub from the center towards the edge, not in a circular motion. Rinse the disc with warm water when you're finished. Make sure that all of the excess toothpaste has been removed from the disc surface.
Allow the disc to air dry after rinsing it off. Consider professional resurfacing. If the scratches are too much for toothpaste to handle, your only other option may be professional resurfacing.
This is usually a pretty expensive process, and if the game is older it may be cheaper to just buy a new copy. Check your local used video game, music, or movie stores to see if they offer disc resurfacing services. Jackson Quesinberry. Yes No. Not Helpful 7 Helpful One of my games always freezes at a certain point. What should I do to fix this? Clean the disc with toothpaste, and also clean your console's laser lens with a dedicated lens cleaner.
Not Helpful 1 Helpful 8. You can buy a laser lens cleaner. You may to give it a few tries as it tends not to load at first. Not Helpful 2 Helpful 2. Clean the disk. Do not place your fingers on the surface of the disc. Turn the game disc so the non-labeled, reflective side faces you. If the labeled side is clearly dirty, you can use this same method — but be extremely careful, as wiping the labeled side too vigorously can destroy the data on some game discs. Wipe the disc surface from the center outward with the wet cloth.
Gently wipe the disc with the wet cloth, starting from the center hole and moving in a straight, short line to the rim. Repeat until the entire disc has been wiped. Never move the cloth in circles around the disc, as this can damage it. Repeat with the dry area. Wipe the same side of the disc a second time. This time, use the dry portion of the cloth to remove moisture. Take care to use the same straight strokes, from the center of the disc outward.
Dry wiping is more likely to scratch the disc than wet, so be extra gentle during this step. Wait two minutes before testing. Put the disc down with the reflective side face-up. Wait at least two minutes to allow the remaining moisture to evaporate. Once the disc is completely dry, put the disc into the disc drive of your game console or computer and check whether the problem is fixed.
If there are still problems, try the other methods below. If your other games also won't run, clean your disc drive. Method 2. Understand the risk. Most game disc manufacturers do not recommend using anything but water, but that's not always going to get the job done. These alternatives below are listed with the safest methods at the top, increasing in risk as you move down the list.
Always use gently motions when cleaning to reduce the chance of scratches. Mail your disc to a repair service.
If you aren't prepared to risk damage, search online for a mail-in disc repair service in your country. These services may have buffing machines or cleaning products that are not commercially available.
Remove fingerprints and grease with rubbing alcohol. This method will not repair scratches, but should remove grease stains. Apply a dab of isopropyl alcohol to a clean cloth, and rub the disc from the center to the rim. Carefully wipe off moisture with a dry cloth with the same motions, then let sit for two minutes so it is completely dry. Since dry cloths can cause scratches, some disc owners prefer to let the disc air-dry for half an hour or more instead.
Purchase a disc cleaner spray. If the game still won't boot up, purchase a "disc repair" product in spray bottle form and follow the instructions on the packaging to clean the disc. Using a disc repair buffing wheel or other machine that comes with the disc repair product is highly discouraged, as these can cause damage. Use a non-whitening, non-tartar-control toothpaste. Toothpaste is slightly abrasive, and can polish off scratches with low risk of causing more damage. Apply the toothpaste as you would water or rubbing alcohol, as described above.
The toothpaste must be in paste form. Don't use a gel, liquid or powder. Select a safe polish. If toothpaste doesn't work, you can move on to plastic polish, furniture polish, or metal polish. These are also slightly abrasive, but because they are not intended for game discs, there is a higher risk of damage.
Always check the ingredients list for "solvents," "petroleum," or petroleum based products before using, as these can dissolve through the CD and destroy it. If it smells like kerosene or gasoline, don't use it. Use at your own risk. Use a clear wax. Deep scratches can be filled in by gently applying a clear wax, then buffing it in with a clean, dry cloth moving in straight lines from the center outward.
Method 3. Blow out dust. Use a handheld air bulb to gently blow out dust from the drive. A can of compressed air will also work, but could cause damage to delicate drives. Purchase a laser lens cleaner. If your game console or computer won't play a brand new, scratch-free disc, you may need to clean or repair its disc drive.
A laser lens cleaner will only remove dust, not grease or caked-on dirt, but it's easy to use and worth a try. Typically, this comes in two parts: a disc to be inserted into the drive, and a bottle of liquid to drip onto the disc beforehand. Clean the lens. If the steps above don't work, and you don't want to take the drive to a professional repair shop, you'll need to disassemble the drive and clean the lens.
If your device is still under warranty, be aware that this will likely void any chance of getting a replacement or free repair from the manufacture.
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